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Preguntas frecuentes

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Encuentre rápidamente las respuestas y despeje sus dudas con nuestras preguntas frecuentes.

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  • What are the check-in and check-out times?
    Your check-in can be done from 2 pm and your check-out must be done before 12 pm (noon).
  • Can I enter before check-in time?
    Yes. You can enter before 2 pm upon payment of the early check-in fee. Please check the amount at reception. It is worth remembering that early check-in is only possible from 9 am and does not include breakfast, and apartments must also be available. Before this time, the amount charged will be one night.
  • Can I leave after check-out time?
    Yes. you can leave after noon upon payment of the amount for late check-out. Please check the amount at reception. Please note that late check-out is until 18:00. After this period, a daily rate will be charged. Oh! And the late check-out also depends on the availability of apartments.
  • What time is breakfast?
    Breakfast starts at 6am and ends at 10am. We remind you that it is not allowed to bring breakfast food to the apartment. For any other type of need, we recommend talking to the Cup leader.
  • What are the gym's opening hours?
    The gym is open from 6 am to 10 pm. It is free and must be used by up to 5 people from the same family or apartment.
  • Can I bring my towel to the beach/pool?
    For this purpose, there is a towel rental, which must be seen at the reception. The rental cost is R$5.00 per towel.
  • Can I order food via delivery?
    Yes, you can. Order your food, say the apartment and ask the delivery man to inform you of this at the reception. They will let you know when your items arrive.
  • Is there a loan of cutlery and dishes?
    Yes. It is free and can be requested from reception. Inform yourself about the cost in case of loss/damage and how to return it.
  • Can I receive visitors in my apartment?
    No. Access to apartments and common areas is not allowed for people who are not staying at the Reymar Express hotel.
  • Can I bring drinks to the pool?
    If you are going to drink in the pool area, these must be on the tables that are in the area, it is NOT ALLOWED to drink inside the pool, as well as having bottles on the edge.
  • How does MarketExpress work?
    Our shop is close to reception, so you pick up the item you want to consume and request it to be released on your order, which can be paid on the spot or at check-out.
  • What are the opening hours of the pool?
    The pool area can be used from 8 am to 10 pm.
  • Are pets allowed in the hotel?
    No. We still don't work accepting pets, even if they are small.
  • Can I buy food outside the hotel and take it to the room?
    Yes. You can buy items for food and supplies for your minibar. Remembering that we have our Market Express with several items, including food and drinks.
  • Where can I make my baby's food?
    We have a space called Baby Copa, equipped with a blender, mini stove, pans, microwave and sink for the newborn's meal or other use, such as heating water for teas, etc. Just ask for the key at reception, use is free.
  • Does the hotel provide a transfer service?
    No. At the moment we do not work with this service, but we have partner taxi drivers who can provide this service. Also in Maceió there is the service of Uber, Taxi Aeroporto and 99. To schedule your transfer with a taxi driver, contact us.
  • Where can I book tours?
    We have a tour desk at the hotel, with an agency that can take you to different places in the State of Alagoas. To schedule or view tours, contact AVB Turismo via Instagram.
  • What is the voltage at the hotel?
    The entire hotel, as well as Alagoas, operates on voltage 220. So, if your devices are not bivolt, don't use them.
  • Are there other social networks with the name of Reymar Express?
    No! The official networks are available on the hotel's website, Instagram, Facebook and Flickr. Only one profile on each network. Watch out for potential profile scams trying to impersonate the hotel.
  • Does the hotel have parking?
    Yes! The hotel's parking is free, both underground (subject to availability) and outside parking.
  • Reymar Express uses social networks to request card data and
    No! In no way will we contact you to request any information regarding financial matters. If necessary, this communication takes place via reservation e-mails: reservas@reymar.com.br orfinancial@reymar.com.br.
  • What items are provided by the hotel in the apartments?
    Be aware of the type of room you wish to book. When searching, always click on DETAILS to see more about the rooms. The Reymar's rooms are approximately 30m² in size, have a front or side view of the sea and a view of the campsite or city. They are equipped with the following items: ▶️Ironing board and iron▶️Blackout curtains▶️Digital safe▶️ Hangers▶️Fridge (stocked or not)▶️LED TV 32''▶️Cable channels▶️Coffee maker (in oceanfront apartments)▶️Desk for work▶️ Clock radio▶️Phone▶️Hair dryer▶️Hot water▶️Soaps and shampoos▶️Bath and face towels For more information, contact the reservations department via email (reservas@reymar.com.br) or by phone (82) 3217-1000
  • Changes or cancellations of reservations.
    To change or cancel your reservation, it must comply with the policy corresponding to the rate chosen at the time of making your reservation. Refundable rate: this gives you up to 48 hours to cancel free of charge and allows a full refund if your card or deposit has been charged. If this period is exceeded, the amount corresponding to 01 (one) night will be charged. Non-refundable rate: as the name suggests, this rate does not allow cancellations, although under the Consumer Protection Code, you can cancel the purchase up to 7 days after making it. After this period, your reservation cannot be canceled without being charged in full. To change or cancel your reservation in any of the situations, you need to pay attention to: if it was made with partner sites (Booking, Decolar, Expedia, HU, CVC) or agencies, you need to contact them to make your change or cancellation. If you made the reservation directly with the hotel, please contact the Reservations Department via email or telephone to carry out the necessary procedures. (82) 3217-1000 / reservas@reymar.com.br
  • How does the refund process work?
    Refunds are made when it is found that the guest must be reimbursed for any number of situations that may occur. This must be verified with the reception and the department head, who will report to the management and as soon as the refund is approved, it will be passed on to the financial department, which will return the amounts via bank transfer.
  • How to confirm my reservation?
    The voucher that you receive via e-mail provided at the time of booking is already proof that your reservation was successful. If you do not receive this voucher, please contact the reservation department through one of the channels available on the website, informing the holder's name and reservation number or even check-in date. Please allow up to 72 hours for your response via email or call the hotel.
  • How do I pre-check-in online?
    To speed up your entry into Reymar, we provide a link where you can fill in your details and that of your companion(s) and attach the necessary documents. This procedure will facilitate your arrival. Can be accessed by clicking here!
  • Are cribs available for newborns?
    Yes. We have a limited number of cribs that are available free of charge. We recommend that you contact the reservations department in advance to inform them of the item's need. (82) 3217-1000 or reservas@reymar.com.br
  • What is the maximum age for free children?
    7 years. This is the maximum age for accommodation of 01 (one) free child in the room. Remembering that this must be accommodated in the parents' bed.
  • Can I put my card on the site without worrying?
    Yes! For sure. The processing of card data is done through systems with total security, our website is encrypted and a very limited number of trained employees are able to process this data.
  • What payment methods are available?
    We accept all forms of payment: credit cards in up to 3 interest-free installments, deposit or bank transfer, as well as PIX. For these last three forms, they are valid if your reservation is made up to 5 working days in advance, so that the financial sector has time to locate your payment. We inform you that, in the case of transfers, deposits or pix, the holder of the reservation must contact the reservations department by email and send the receipt along with the full name and reservation number so that the financial department can carry out the lowering of its value.
  • Can I make my reservation with a third party card?
    If it's a physical card, no problem. However, if it is a virtual card, a debit authorization signed by the cardholder and documentation will be required.
  • What is the maximum occupancy in the apartments?
    Single Room: 01 adult + 01 child free (<7 years) - Max. 02 occupants Double Room: 02 adults +01 child free (<7 years) - Max. 03 occupants Triple Room: 03 adults + 01 child free (<7 years) - Max. 04 occupants Quadruple Room: 04 adults. Max. 04 occupants. Double Room Sea View: 02 adults + 01 child free (<7 years) - Max. 03 occupants

Rua Marechal Mascarenhas de Moraes, 20 Praia de Lagoa da Anta - Maceió/AL - CEP 57038-120 © 2015-2022 Hotel Reymar Express | Diseñado por Jefferson Martins

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